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CRM
June 1, 2009 |
Maturity and Social Media: You'll Be Social (Soon) The Social Media Maturity Model is the launching pad for a discussion of the next five years of social media.   |
CRM
June 1, 2009
Lauren McKay |
Strategy and Social Media: Everything's Social (Now) You may not know what you're doing - but your customers do. If the time to act is now - does that mean it's too late to plan? |
CRM
June 1, 2009 |
Social Media from A to Z An alphabetical glossary of what you need to know about social media. |
CRM
June 1, 2009
Jeremiah Owyang |
The 5 Phases of Social Experience The social Web is about to evolve - again. Are you ready to evolve, too? |
CRM
June 1, 2009
Lauren McKay |
Social Shepherds Many enterprises are developing social strategies to become more transparent, which is great for customers and corporations in general. There's always some amount of risk, however. |
CRM
June 1, 2009
Christopher Musico |
Poking Holes in Attrition Social networking has the potential to transform the day-to-day operations of customer service representatives. |
CRM
June 1, 2009
Jessica Tsai |
On the Scene: Users Converge Microsoft Convergence '09: Microsoft and its user groups extend face-to-face with @-to-@. |
CRM
June 1, 2009
Jessica Tsai |
Required Reading: Socially Aware The co-author of Throwing Sheep in the Boardroom explains why it's not so easy for companies to simply hop aboard the social media bandwagon. |
CRM
June 1, 2009
Joshua Weinberger |
CRM on Twitter: June 2009 Social media thought leaders, twittering about social media. |
CRM
June 1, 2009
Jessica Tsai |
Social from the Inside Out By focusing on connecting employees, a socially entwined culture benefits clients. |
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