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CRM November 13, 2013 |
Engagor Integrates with Salesforce, Desk, and Zendesk to Simplify Social Lead Generation Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels. |
CRM November 8, 2013 Ariel Utnik |
Rethinking Customer Success and Loyalty in the Era of the Cloud Extend yourself beyond the reasonable to increase engagement. It's time to see every customer as an elite customer. It's time to go to the limits of what's reasonable -- or further. |
CRM November 6, 2013 Maria Minsker |
Nestle's Peter Blackshaw Delivers Ad:tech Keynote on Nestle's Digital Transformation Social and mobile dominate digital marketing discussions. |
CRM November 1, 2013 Leonard Klie |
Nimble Integrates with Hootsuite for Social Selling New Nimble Contacts widget for HootSuite enables business teams to access customer and prospect data right from within the social media monitoring app. |
CRM November 2013 Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
CRM November 2013 David Myron |
Preparing for the Omnichannel Environment As more consumers move to digital channels, marketers must avoid the mistakes made by many email marketers and resist the temptation to blast inexpensive, but irrelevant, messages to consumers. |
CRM November 2013 Tayob & Berumen |
Keeping Pace with the Connected Customer Five ways to improve your sales force effectiveness. |
CRM November 2013 Leonard Klie |
Companies Will Promote Products on Social Media Attention shifts from gathering product feedback to greater customer engagement. |
CRM November 2013 Maria Minsker |
Social CRM Takes Center Stage Social CRM should be about people, not technology. Companies should avoid isolating social media as strictly a marketing tool and instead incorporate it more seamlessly into sales and service. |
CRM November 2013 Maria Minsker |
Axceler Finds Success in Lead Generation Postwire helps the software company attract higher-quality leads. |
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