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CRM
October 2012
Kelly Liyakasa |
More Consumers Turn to Amazon for Product Research Online leader strengthens its position but still faces roadblocks.   |
CFO
September 1, 2012
Marielle Segarra |
Trendy Growth Ideeli's Bob Ross talks about his role as finance chief (and occasional fashion guru) at the fast-growing flash-sale site. |
IEEE Spectrum
September 2012
Grotta & Grotta |
Self-Publishing 101 Electronic books offer a direct channel to readers |
Information Today
August 13, 2012 |
Amazon Forces Unglue.it to Suspend Crowdfunding for Ebooks The Unglue.it website launched on May 17, 2012, with the goal of "giving ebooks to the world." It has unglued one title so far. |
CRM
July 12, 2012 |
IDC Study Reveals Emerging Social Media Trends Across Vertical Markets Retailers lead all verticals with social media investments |
Commercial Investment Real Estate
Jul/Aug 2012
Dennis LaMantia |
Handheld Reality Smartphone apps are changing the way people shop for shoes, groceries, and commercial property. |
CRM
July 5, 2012 |
Study: Top Retailers Respond to Half of Customer Email LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService. |
CRM
June 1, 2012
Leonard Klie |
Most Customer Service Tweets go Unanswered In a study of the top 25 online retailers, only 44 percent of customer service questions posted via Twitter were answered within 24 hours. |
Fast Company
May 2012
Tara Moore |
Don Bradford Even as consumers flock to buy products online -- the e-commerce market is still largely dominated by clunky storefronts. But these four companies are creating a more dynamic, social retail experience. |
Fast Company
May 2012
Lindsey Kratochwill |
Kathy Savitt Lockerz rewards social expression -- for example, uploading personal photos and videos -- with points (Ptz) that can be used toward shopping discounts. |
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