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CRM
May 2, 2005
Colin Beasty |
Required Reading: Nordstrom's Class of Service An interview with Robert Spector, author, along with Patrick McCarthy of The Nordstrom Way to Customer Service Excellence on why many companies only have an inkling of what Nordstrom really is, yet they all say they want to be the Nordstrom of their industry.   |
IEEE Spectrum
May 2005 |
Finding Noyce's Notebook When Leslie Berlin started looking for Robert Noyce's biography for her Stanford University Ph.D. thesis, she found there wasn't one. So she decided to write one herself: Robert Noyce and the Tunnel Diode. |
Outside
May 2005 |
Dispatches: Books and Media Where Soldiers Fear to Tread. A Relief Worker's Tale of Survival. |
BusinessWeek
May 9, 2005
Frederik Balfour |
Invasion of the Brain Snatchers Hot Property: The Stealing of Ideas in an Age of Globalization serves up Pat Choate's assessment of the intellectual property issue. And while worries about intellectual-property theft aren't new, Choate's trivia trove is fascinating. |
BusinessWeek
May 9, 2005 |
The BusinessWeek Best-Seller List Suze Orman's 'The Money Book for the Young, Fabulous & Broke' is giving Malcolm Gladwell's 'Blink' a race for the hardcover top-spot. And James E. Neal Jr.'s popular paperback 'Effective Phrases for Performance Appraisals' is a just month away from the long-running best-seller category. |
The Motley Fool
April 28, 2005
Tom Taulli |
Book Review: "The Baron Son" Lessons come from this business book wrapped in a story by Vicky T. Davis, William R. Patterson, and D. Marques Patton. |
HBS Working Knowledge
April 25, 2005
Alfred D. Chandler |
New Learning at American Home Products In the author's new history of the modern chemical and pharma industries, American Home Products follows a singular path to success. An excerpt from Shaping the Industrial Century. |
Entrepreneur
May 2005
Karen Edwards |
Novel Idea A former drug dealer leaves prison, writes a novel, then, 21 rejections later, starts a successful publishing business. Her novel, Let That Be the Reason, launched what is now a 16 author, 24 title success story. |
Entrepreneur
May 2005
Mark Henricks |
Tee Time The Travels of a T-Shirt in the Global Economy chronicles the round-the-world odyssey of manufacturing... How to Get Your Competition Fired (Without Saying Anything Bad About Them) tells how to un-seat entrenched suppliers during the sales process... |
BusinessWeek
May 2, 2005
Otis Port |
Desktop Factories The book "FAB" by Neil Gershenfeld details personal fabrication systems, which are small, inexpensive clusters of tools and software that function as complete job shops. |
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