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Bank Technology News
March 2011
Shane Kite |
AML and Human Trafficking Governments have therefore tried to help both AML vendors and banks spot potential human trafficking patterns in the money nexus to aid in stemming the crime and in prosecuting its alleged purveyors.   |
Bank Technology News
March 2011
John Adams |
A Hub for New Channels Automation Hero Fundtech has developed a payment services hub solution called Global PAYplus, which provides SOA-based native support for payments that operate across multiple regions, channels and interfaces. |
Bank Technology News
March 2011
John Adams |
Crime-Fighting Budgets Awake from Hibernation Crooks didn't go into recessionary mode, so even with the economy recovering, security officers still feel vulnerable, and with good cause. |
Bank Technology News
March 2011
Martin Abrams |
Managing E-Privacy While change in governance paradigms may have risks, the status quo is riskier. Innovation will be driven by robust data collection and application through advanced analytics. |
Bank Technology News
March 2011
Rebecca Sausner |
Keeping Legal Busts The IT Budget Compliance with all regulations, particularly from a technology perspective, is going to cost far more than most banks are planning on spending. |
CRM
March 2011 |
Is a Contact Center Revival 'Up Around the Bend'? The idea of customers helping customers appeals to organizations for its low-cost and brand-building benefits. Vendors were evaluated based on their ability to provide Web self-service, email management, click to call, chat, and social media community support. |
CRM
March 2011
Jim Dickie |
Hiring Reps? Get Them a Digital Research Assistant Sales intelligence systems help shorten ramp-up time. |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
CRM
March 2011
Leonard Klie |
Gripes About U.S. Contact Centers Rise Since 2008, complaints have jumped by 40 percent, says analyst firm |
CRM
March 2011
Leonard Klie |
Egyptian Unrest Puts Call Centers To the Test Companies scramble to relocate outsourced operations in the wake of violent political protests |
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