Technology Management

Magazine articles on organizing and integrating technology systems.

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CIO September 1, 2003 Christopher Koch	Oracle's Appetite Makes Some Users Feel Queasy Oracle, a big ERP fish, has been stalking smaller fish PeopleSoft and J.D. Edwards. But the prospects of PeopleSoft getting swallowed up gives many customers indigestion. That's because their software will eventually be consumed as part of the consolidation meal.
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
CIO September 1, 2003 Susannah Patton	Doctors' Group Profits from ERP Volunteers from Medecins du Monde (Doctors of the World) rely on their commitment, brains and a limited pool of resources to treat the victims of war, famine and drought in 59 countries around the globe. Back in Paris, CIO Catherine Duffau is expanding the aid group's reach.
HBS Working Knowledge September 1, 2003 Jonathan Byrnes	Who Will Profit From Auto-ID? Is Auto-ID hype or is it for real? For several years, many top managers have asked this question about radio-frequency ID tags, called Auto-ID, under development by a global consortium of universities, companies, and organizations.
CFO September 1, 2003 Tim Reason	Stopping the Flow It's easier to keep hackers out of corporate computers than to keep data in.
CFO September 1, 2003 John Verity	Re-reengineering New software enables business managers to fine-tune important processes virtually on the fly, with only minimal involvement by the IT department.
CRM September 2003 Compton & Ullman	The 2003 CRM Elite There is one thing that every company wants from its CRM initiative: results. Our inaugural CRM Elite awards showcase six companies that know how to get them.
CRM September 2003 Guglielmo et al.	The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms.
CRM August 27, 2003 Ramin Ganeshram	Integrating Silos of Data Craig Korotko, CTO of Balboa Insurance, explains how the company cut its implementation time from two years to four months by using middleware to access its siloed data.
CRM August 27, 2003 Lisa Picarille	Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts.
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