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InternetNews
December 29, 2010 |
Top 10 Fearless Tech Forecasts for 2011 -- Part 1 What's next in tech? We asked some of the sharpest followers of the tech scene to get their predictions for the coming year.   |
U.S. Banker
January 2011
Michael Sisk |
Center of Attention Long viewed as a necessary evil, the call center is emerging as a vital cross-selling and revenue-driving tool. |
InternetNews
December 28, 2010 |
Security 2010: The Year in Review Stuxnet, embarrassing data leaks and sophisticated phishing attacks dominated the data security landscape in 2010. |
CRM
December 16, 2010 |
Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience. |
CRM
December 16, 2010 |
Sixty-Two Percent of Fortune 50 Companies Use Mobile Communications to Reach Stakeholders Sixty-two percent of Fortune 50 companies are reaching out to their customers and other key stakeholder groups using some form of mobile communications. But the study also finds that few are doing enough to promote their mobile presence. |
InternetNews
December 24, 2010
Sean Michael Kerner |
Networking 2010: The Year in Review New standards emerging, providers implementing DNSSEC, a new wave of high-end routers, HP and Cisco squaring off, and IPv4 giving way to IPv6. What a year! |
CRM
December 8, 2010
Koa Beck |
Gartner Releases Its Magic Quadrant for Master Data Management The 2010 Magic Quadrant report reveals that Master Data Management is quickly approaching mainstream. |
InternetNews
December 20, 2010 |
Enterprise Social Media on Record Revenue Pace Research firm Gartner issues a strong forecast for the growth of social media software in the enterprise. What are the key drivers? |
Search Engine Watch
December 19, 2010
Dan Yomtobian |
Click Fraud: What Is Your Ad Network Doing About It? Click fraud is a serious problem. With proper vigilance though, your ad networks should be able to spot it and remove it. |
CIO
December 14, 2010 |
How to Restart Innovation CIOs reinvest savings and focus staff on user benefits to get creative ideas flowing. |
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