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CRM August 27, 2003 Ginger Conlon |
Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors.  |
CRM August 27, 2003 Ginger Conlon |
Required Reading Author Russ Lombardo offers practical advice on gathering information to design and plan the right CRM strategy, getting buy-in, and planning for ROI in "CRM for the Common Man."  |
IndustryWeek September 1, 2003 Traci Purdum |
Angling For The Right Software Manufacturers benefit from a melding of custom and packaged software. The end result -- configurable solutions.  |
IndustryWeek September 1, 2003 John Teresko |
PLM Reaches For Smaller Firms Early adopters in automaking and aerospace consider product lifecycle management (PLM) a key competitive strategy. Now IBM also tailors the tool for smaller firms.  |
CIO August 15, 2003 Elana Varon |
The Resourceful 100 Resourcefulness is not just about cutting costs. As 100 companies show us, true resourcefulness lies in extracting value from all aspects of IT.  |
CIO August 15, 2003 Stephanie Overby |
The Keys to Marriott's Success Long before the economy went south, Marriott had a reputation for finding creative ways to wrest the most value from every IT dollar.  |
CIO August 15, 2003 Alice Dragoon |
Deciding Factors A strong, efficient governance process is practically the definition of resourcefulness. Put these governance practices to work to maximize the value of your IT projects and processes.  |
CIO August 15, 2003 Megan Santosus |
Deja New CIO 100 honorees reuse hardware and software to improve service, boost the business and, coincidentally, save buckets of money.  |
CIO August 15, 2003 Meridith Levinson |
How to Create an Agile Workforce CIO 100 honorees get the most out of lean IT staffs without compromising the quality of IT services.  |
CIO August 15, 2003 Todd Datz |
Winning Combinations Partnering is a worthy goal but difficult to achieve. Here's how some CIO 100 honorees developed effective partnerships.  |
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