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BusinessWeek
December 9, 2010
Burrows & Satariano |
Apple's Quiet Pitch to Businesses Thanks to the success of the iPhone and the iPad, Apple is attracting more corporate IT buyers.   |
InternetNews
December 10, 2010
Sean Michael Kerner |
Mozilla Patches 11 Firefox Security Flaws Open source browser vendor updates Firefox 3.6.13 to address at least 11 security vulnerabilities, including numerous threats to memory and a fix for OpenType fonts. |
InternetNews
December 10, 2010
Stuart J. Johnston |
Microsoft Planning 17 Fixes for Patch Tuesday In its monthly security release, software giant advises IT managers to expect 17 individual patches, though only two are deemed critical, the most severe designation in Microsoft's rating system. |
InternetNews
December 9, 2010
Stuart J. Johnston |
Firm Files Patent Suit Against Security Players Intellectual Ventures, an IP firm led by a former top executive at Microsoft, is charging four prominent security firms and five other tech companies with infringing on its patents. |
CRM
December 2010
Juan Martinez |
No Longer The Text-Best Thing Text messages remain a big part of any mobile campaign, but these days a multichannel approach is what really connects |
CRM
December 2010
Koa Beck |
Changing the Mobile Channel Mobile service is finally catching on with consumers of all ages -- but not everyone is embracing the same methods |
CRM
December 2010
Lauren McKay |
Anywhere Is Everywhere After years of unfulfilled promise, CRM and mobile technology are finally making a move. |
CRM
December 2010 |
Mobile Sales Are Going North These telecommunications companies understand that organizations can't only offer a stripped-down version of their Web sites for mobile users. To best serve these customers, a site has to be designed from the ground up with them in mind. |
CRM
December 2010
Jim Dickie |
CRM's Most Underutilized Feature The industry needs to overcompensate for its tragic misuse of compensation management |
CRM
December 2010
Ian Jacobs |
New Tools and Old Mistakes Contact centers risk wasting powerful technology on the automation of imperfect processes |
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