Technology Management

Magazine articles on organizing and integrating technology systems.

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Bank Technology News August 2003 Michael Sisk	Linux Woos Wall St. The operating system's surprising popularity has turned the Linux revolution into a day at the beach. With firms such as Credit Suisse First Boston, Morgan Stanley and Goldman Sachs becoming recent converts, it's clear that what began as a hobby has now become a full-fledged measure of technology adoption savvy.
PC Magazine September 2, 2003 Carol Ellison	Unwire Your Sales Force New functions and features from sales-force automation heavyweights ACT! 6.0, Salesforce, Salesnet, and UpShot enhance that effectiveness with better off-line and wireless capabilities, tighter integration with Microsoft Outlook and back-office applications, and improved security for users on the road.
CRM August 1, 2003 Ramin Ganeshram	Making Discordant Systems Work in Harmony Bill Moller, special projects manager for Harris-Baseview, tells how the company merged disparate databases to get a single view of its customers.
CRM August 1, 2003 Martin Schneider	Quick Wins? In CRM initiatives, faster may mean better -- but not always.
CRM August 2003 Rochelle Garner	We are the Champions What does it take to be a CRM champion? The ability to stand up to a constant assault from top management and the wherewithal to stand fast against complaints levied by change-averse staff. Beyond these two strengths, it takes the ability to paint CRM across the larger canvas of the enterprise.
CRM August 2003 Martin Schneider	Balancing Act No longer do companies have to choose. It is now possible to use CRM to increase productivity and build relationships in all customer-facing areas of the business.
CRM August 2003 David Myron	6 Barriers to CRM Success And How to Overcome Them If Gartner's claims are accurate that about 50 percent of CRM implementations fail, and if Aberdeen Group is correct that in 2002 the CRM market reached $13.4 billion, then companies flushed about $6.5 billion down the toilet last year alone.
CRM August 2003 Ginger Conlon	A Powerful Mix Creativity mixed with technology is certainly an influential sales tool. Another powerful tool in CRM is the blend of responsibility, accountability, and productivity. No CRM initiative is complete without it.
CRM August 2003 Mark Leon	It's Not Brain Surgery How Intuitive Surgical used CRM to streamline operations and increase efficiency.
CRM August 2003 Lisa Picarille	ROI in Progress Unifirst is already seeing returns on its CRM investment, and is only in phase two of its implementation.
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