Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 941-950 Newer>

CRM August 2003 Jason Compton	Hot Projects: Automotive, Travel, & Transit A healthy dose of self-service automation with no lines -- that was the goal of the New York State Department of Motor Vehicles. George Filieau, Internet customer relations manager at the NYS DMV, implemented an enhanced knowledge base from RightNow to help guide customers to the right answer.
CRM August 2003 Phillip Britt	Taking a Cautious Approach to CRM Ernst & Young discovered that their sales force couldn't keep up with the growing demand for information, and that some customers wanted at least part of their relationship via electronic means. So Ernst & Young installed enterprise marketing suite Aprimo Marketing.
CRM August 2003 David Myron	Hospitality Is Just a Click Away To drive down procurement costs, Choice Hotels built ChoiceBuys.com, an electronic marketplace for its hotels and supply vendors.
CFO August 1, 2003 John Verity	The Urge to Merge As software companies fight it out, must customers pay the price?
CIO August 1, 2003 Sarah D. Scalet	Paperless Medicine Saving Money, Saving Lives Health-care CIOs face intense pressure to install electronic medical records and order-entry systems, in spite of physician resistance and large up-front costs. Here's how early adopters are overcoming the obstacles.
CIO August 1, 2003 Galen Gruman	Wireless: Just What the Doctor Ordered As medical records go electronic, hospital CIOs are finding that wireless networks can get the records to where the doctors and nurses want to use them. CIOs in other industries would do well to watch and learn.
CIO August 1, 2003 Mark Radcliffe	Patents: A Small Price to Pay for Progress For CIOs, the issue is not whether patents should be granted for software but whether anything can be done to improve the quality of the granted patents. The problem relates more to the examining process in the USPTO than to the appropriateness of patents for software.
CIO August 1, 2003 Lawrence Rosen	Patents: An Expensive Tax on the CIO Software patents cost you money. Like taxes, they skim from your profit margins, but in this case the fees go to pay for other companies' intellectual property.
CIO August 1, 2003 Michael Schrage	Why IT Really Does Matter Businesses can indeed differentiate themselves through IT. It's all a question of how they manage the technology.
CIO August 1, 2003 Stephanie Overby	Chief Change Officer A CIO helps lead a company back to profitability
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