Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 911-920 Newer>

CFO July 1, 2003 Alix Nyberg	Buyer Be Aware Overbuying and elusive ROI measures plague CRM, yet customers continue to sign on.
CRM July 1, 2003 Phillip Britt	Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations.
CFO July 2003 Krass & Verity	A More Perfect Union? A IT "governance" may enable companies to drive technology strategy, not just steer it.
CRM July 2003 David Myron	Service on Steroids The contact center performance enhancers of choice these days are training, workflow automation, workforce optimization, and workforce management. These tools are coming together to form one dynamic performance-optimization solution to pump up the service volume.
CRM July 2003 Lisa Picarille	CRM World Domination While the performance optimization market is still relatively new, the melding of workflow automation, training, workforce management, and workforce optimization solutions is starting to provide a soup-to-nuts means of identifying and improving agent performance levels.
CRM July 2003 Martin Schneider	Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt.
CRM July 2003 David Myron	Using the Contact Center to Support Sales Growth Employee participants are the ones holding the assets in retirement plans, so MassMutual Retirement Services decided to focus its CRM efforts not on its clients, but on its clients' employees.
CRM July 2003 Lisa Picarille	The Third Implementation's the Charm Outstart CFO Daniel Kossmann's installation of Salesnet software is the third sales force automation solution of his career, and he hopes the third time is the charm.
CIO July 1, 2003 Christopher Koch	IBM's New Hook IBM's pitch that on-demand e-business will reduce IT costs and make everything work better sounds good, especially to CEOs who don't understand that the technologies to make it happen just don't exist.
CIO July 1, 2003 Scott Berinato	Playing with Fire IT is late to embrace risk analysis, but without it, project portfolio management is nothing more than a fad.
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