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CRM
April 2010
J. David Lashar |
Customer Service Gets SaaSy The contact center can finally benefit from software-as-a-service.   |
CRM
April 2010
Christopher Musico |
Speech Analytics Why speech analytics is starting to get a little more than recognition. |
Insurance & Technology
March 31, 2010
Anne Rawland Gabriel |
New Policy Admin System Fuels Trust-Based Pay-as-You-Drive Launch Sydney-based Real Insurance is the first to market, worldwide, with trust-based PAYD coverage thanks largely to a new policy admin platform from Exigen Insurance Solutions. |
InternetNews
March 31, 2010 |
FBI, DOJ Identity Theft Programs Fall Short A new report from the DOJ's Office of the Inspector General says the government is making a big mistake by not making ID theft prevention and prosecution a top priority. |
Investment Advisor
April 2010
James J. Green |
Navigator For years, Dan Skiles has steered advisors through the tech rocks to business safe harbors. As IA's new technology coach, he'll be your guide to the future. |
InternetNews
March 31, 2010 |
Security Risks Rise as Enterprises Go Social New study from Palo Alto Networks offers the latest warning about using social technologies in the enterprise, and finds a surprisingly high rate of adoption in regulated industries. |
InternetNews
March 31, 2010 |
Mozilla Issues Last Firefox 3.0 Security Update As it plans to wind down the 3.0.x iterations of Firefox, open source browser backer Mozilla offers a wave of security patches to address a variety of threats. |
InternetNews
March 30, 2010 |
Microsoft Issues Patch for IE Zero-Day Flaw Microsoft makes the unusual step of releasing an "out-of-band" security fix for a flaw in versions 6 and 7 of Internet Explorer, deeming the vulnerability serious enough that it had to act before the next Patch Tuesday. |
InternetNews
March 30, 2010 |
Microsoft Says IE's Defenses Not Unbeatable Microsoft touts 'defense in depth' as an effective deterrent after a white hat hacker last week demonstrated a complete takeover of Windows 7 running Internet Explorer 8. |
InternetNews
March 30, 2010 |
Student Loan Guarantor Hit With Data Breach After theft of a portable media device, federal student loan group Educational Credit Management Corp. notifies 3.3 million borrowers that their information is at risk. |
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