Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM March 2010 Jessica Sebor	The 2010 CRM Service Awards: The Service Elite -- Southwest Airlines Thanks to Virtual Hold Technology, Southwest Airlines' passengers have the choice to hang on or hang up.
CRM March 2010 David Myron	Perseverance Pays Off in Service When the economy falters, one of the first areas to feel the squeeze is the contact center. This puts the onus on the CRM service vendor to make its offerings compelling enough to survive a prospect's cost-benefit analysis.
CRM March 2010 Denis Pombriant	Supporting the Service Channel Customers can get support from a variety of sources. They only get service from you.
CRM March 2010 Ian Jacobs	Combine and Conquer Consolidation can benefit customers and companies alike.
CRM March 2010 Jessica Tsai	Who Analyzes the Analysts The technology analysis industry has seen as much upheaval lately as the sector it covers.
CRM March 2010 Lauren McKay	Drive-By Poaching At least one analyst firm saw consolidation as an opportunity for creative recruiting.
CRM March 2010 Joshua Weinberger	CRM on Twitter: March 2010 Analysts are an opinionated bunch - especially in the Twittersphere.
InternetNews February 26, 2010	CyberSource, ThreatMetrix Team for ID Security In an effort to stay a step ahead of the scammers, firms team up to develop sophisticated new identity protection applications to help Internet retailers combat online fraud.
Bank Systems & Technology February 25, 2010 Penny Crosman	UBS Offers Security Device to Online Banking Customers Bank is using IBM's Zone Trusted Information Channel, a USB-connected smart card reader designed to thwart trojan attacks.
Bank Systems & Technology February 22, 2010 Penny Crosman	Bank BI Projects Abound, But Results Lag Ness Technologies/IDG survey of 64 financial companies finds many business intelligence projects in progress in banks, but uncovers some disappointment in the results those projects are achieving.
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