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InternetNews
January 11, 2010 |
Aruba Gets Into Wired Network Management With the Airwave 7, Aruba can offer control of wired networks as part of an effort to make wireless networks better integrated in the enterprise.   |
HBS Working Knowledge
January 11, 2010
Julia Hanna |
Mixing Open Source and Proprietary Software Strategies Researcher Gaston Llanes discusses recent research into these "mixed source" strategies. |
Insurance & Technology
January 8, 2010
Anthony O'Donnell |
Aflac's New Site Drives Interactivity With Bold Design, Humor Employing both the image and the broad humor of the insurer's notorious duck mascot, Aflac's new site features bright colors, clean design and video "duckumentaries" to engage and inform users. |
Bank Systems & Technology
January 7, 2010
Katherine Burger |
Oracle Financial Services Software Introduces Oracle FLEXCUBE Universal Banking Release 11.0 Oracle FLEXCUBE Integration Lab launched with new release to demonstrate how to Integrate with existing web services. |
InternetNews
January 7, 2010
Stuart J. Johnston |
Microsoft to Squish One Lonely Bug on Tuesday First 'Patch Tuesday' of the new year fixes a critical hole in Windows 2000. |
InternetNews
January 7, 2010 |
Y2K Redux? Vendors Coping With Y2K10 Bugs Cisco, Symantec and Apache aim to shut out a handful of glitches caused by the new calendar year. |
CRM
December 2009
Christopher Musico |
No Substitute for Experience When the economy (eventually) rebounds, customers will be swayed by differentiators. That's why the smart companies are investing in customer experience now. |
CRM
December 2009
David Myron |
Great Relationships Start with Good Experiences There are instances when primarily focusing on the experience makes sense. |
CRM
December 2009
Donna Fluss |
Presence Is Accounted For Is unified communications the next disruptive technology for customer service? |
CRM
December 2009
Christopher Musico |
Energy Utilities: A Light bulb Moment for Customer Interaction Can a proactive consumer strategy help North America find the impetus it needs to reinvest in customer-facing technology? |
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