Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM October 1, 2009 Christopher Musico	The Evolution of E-Learning As contact centers adapt to the needs of a recession - and an increasing number of Generation Y staffers - the systems designed to train agents have to adapt as well.
InternetNews October 19, 2009	Mozilla Wrangles With Microsoft Firefox Add-ons After Patch Tuesday, Mozilla takes security precautions into its own hands.
Insurance & Technology October 12, 2009 Anthony O'Donnell	Wilton Re CIO Andy Wood Focuses on the Strategic Core of IT By conserving only strategic capabilities and ceding operational services to strategic external providers, Elite 8 honoree Andy Wood has built an IT organization that maximizes speed and flexibility while minimizing cost.
CRM October 1, 2009 Donna Fluss	Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice.
Bank Systems & Technology October 15, 2009 Nathan Conz	Fifth Third Bank Expands Footprint With Web-Based RDC Offering By shifting to a thin-client remote deposit capture (RDC) offering, Fifth Third Bank has been able to accelerate efforts to grow deposits and expand its geographic footprint.
InternetNews October 16, 2009	Why Small Business Digs Social Networks Nearly half of small businesses surveyed have profiles on Facebook and Twitter and use social media to promote their businesses.
InternetNews October 16, 2009	Novell, SAP Partner for Governance, Compliance Software companies promise to bridge gap between business processes and IT security and controls.
InternetNews October 16, 2009	88% of Corporate PCs Windows 7 Ready: Report Most PCs in the workplace are compatible with Windows 7 already.
Insurance & Technology October 12, 2009 Nathan Conz	Keith Sievers Centralizes, Modernizes IT at Unitrin Elite 8 honoree Keith Sievers has used a mix of componentization and federalization to help streamline and modernize Unitrin's technology operations in his role as the company's shared services CIO.
CIO October 15, 2009 Bill Brenner	Why Security Matters Now Social networking and cloud computing security threats abound, our annual Global Information Security Survey finds, making information security important once again to business leaders.
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