Technology Management

Magazine articles on organizing and integrating technology systems.

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InternetNews July 13, 2009	HP Looks to Corral Enterprise Printing Costs HP is looking to address the "device creep" it helped create with better managed services.
InternetNews July 13, 2009	Most Enterprises May Avoid Windows 7: Study More than half of IT decision makers aren't planning to adopt the Windows 7, according to a new study. But there's still good news for Microsoft.
InternetNews July 13, 2009	Report: 85 Percent of U.S. Businesses Breached A new report has a recommendation for organizations that fear a breach and the reporting requirements that go with it.
InternetNews July 13, 2009	Volume License Discounts Coming for Windows 7 Business customers are not being left out of incentives to adopt Windows 7.
InternetNews July 10, 2009 Alex Goldman	Calif. Heath Firms Claim 800+ Breaches in 2009 New laws prompt an overwhelming number of reported incidents of inappropriate data access.
InternetNews July 10, 2009 Alex Goldman	Contractor Nailed Over Passport Snooping A State Department contractor has been slapped with a fine after pleading guilty to looking at the passports of more than 50 celebrities - including President Obama's, then a U.S. senator - by using the government's Passport Information Electronic Records System.
PHONE+ July 10, 2009	Case Study: Ifbyphone Charges Batteries Plus' IVR System Batteries Plus found its store-locator answer in Ifbyphone, which customized its off-the-shelf store locator application to give the retailer a way to direct customers calling its 800 number to the appropriate local store.
InternetNews July 9, 2009 Stuart J. Johnston	'Patch Tuesday' Will Fix ActiveX Zero-Day Microsoft to patch hole that has already led to thousands of attacks.
Insurance & Technology July 8, 2009 Anthony O'Donnell	Blue Cross NEPA Tackles Call Center Volume Challenge with Virtual Hold Solution Virtual Hold's Concierge system pleases customers, boosts call center efficiency and decreases Blue Cross of Northeastern Pennsylvania staffing expenses.
CRM July 1, 2009 Donna Fluss	Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction.
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