Technology Management

Magazine articles on organizing and integrating technology systems.

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CIO March 15, 2003	Mandate from SEC Regulators: Save Your Electronic Documents The rules take effect Oct. 31, giving CIOs seven months to deploy the capability to save records if they don't already have it. Here are some tips for getting started with a document retention plan that meets the spirit and letter of the law.
CIO March 15, 2003 Tom Wailgum	Ready for March Madness It's a good bet that end users at your company will create Internet bandwidth spikes on March 20 and 21, when the men's NCAA basketball tournament tips off with 32 first-round games starting during business hours.
CIO March 15, 2003 Lafe Low	The Athens Integration Decathlon Athletes preparing for the 2004 Summer Games in Athens, Greece, are deep into their training regimens. And 3,850 IT staffers are also racing against time to finish setting up approximately $375 million of computer and communications systems to run the show.
CIO March 15, 2003 Art Jahnke	Ready for Instant Messaging? IM isn't just for teenagers anymore. But are the downsides too much for corporate America?
IndustryWeek April 1, 2003 Tonya Vinas	Surviving Information Overload Successful companies focus on strategic data, invest wisely in a limited number of technologies and build appropriate data streams.
Knowledge@Wharton March 12, 2003 Ravi Aron	Two Major Errors That Companies Make In Outsourcing Services This article explores the complicated but important questions involved in measuring the effectiveness of cross-border business process outsourcing (BPO) relationships and sidestepping the most risky pitfalls.
Bio-IT World March 10, 2003 Salvatore Salamone	Common Knowledge Two heads (or more) are better than one, except when they don't share information. That's where knowledge management comes in.
Bio-IT World March 10, 2003 Bernard P. Wess Jr.	Web Services: Antidote for Anarchy The rapid growth of biopharma, health care, and regulatory systems has resulted in process and information anarchy. Strategically applying an enterprisewide IT architecture can reduce costs and complexity.
CRM March 3, 2003 Chuck Baker	The Right Route to Loyalty The vice president of customer loyalty services for UnumProvident Corp. tells how revamping its call center operation has insured customer satisfaction.
CRM March 3, 2003 Jason Flynn	Not Just Another Acronym Business Process Automation: Buzzword or Business Imperative?
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