Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM March 3, 2003 Martin Schneider	Blueprints for CRM Success Faisal Hoque claims that businesses need better blueprints if they want IT initiatives to succeed. Hoque makes a simple analogy: "If you want to build a house, you don't start with the kitchen sink, you start with a blueprint."
CRM March 3, 2003 Ginger Conlon	Take My Advice, Please Several CRM industry executives answer the question: If you could give one piece of advice to CRM project leaders, what would it be?
CRM March 3, 2003 Lisa Picarille	Mover & Shaker There is very little that prevents Sheldon Tkatch from getting his job done. In September the senior IT manager for Garrett Aviation Services kept an ongoing CRM project moving even though he was bedridden for several weeks after a serious propane fire accident involving a barbeque.
CRM March 3, 2003 Ginger Conlon	Creating a CRM Culture Companies want their people to use new CRM processes, but what's most important is getting those employees to think differently. If your company does not fully embrace CRM, the initiative will stall or fail.
CRM March 2003 Martin Schneider	Is Real-Time for Real? Are vendors truly enabling businesses to operate in real time? Or is there still a long way to go?
CRM March 2003 David Myron	Who's Minding the Mid-Market? Mid-market CRM vendors are partnering with consultants to get your business. Here are 10 tips to help you select the right consultant for your needs.
CRM March 2003 Lisa Picarille	Is it Time to Defect? Switching CRM vendors is a tough, but often wise, decision.
CRM March 2003 Ginger Conlon	Stand by Me One of the main reasons companies implement CRM is to foster customer loyalty. But as a customer of CRM vendors, how loyal should you be?
CRM March 2003 Dick Lee	Don't Blame CRM Managers shouldn't expect success if users haven't been sold on CRM.
T.H.E. Journal March 2003 Bill Nimmons	Leon County Implements System to Streamline Its Forms Management Process The technology and information services department at Leon County, Fla., which includes Tallahassee, is charged with the overwhelming task of managing all forms for the entire public school district. It became clear that they needed to implement a system that would streamline its entire forms process.
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