Technology Management

Magazine articles on organizing and integrating technology systems.

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Inc. February 18, 2003 Anne Stuart	Security Issues with VoIP Are voice-over Internet protocol phone systems vulnerable to hackers? Can calls be intercepted? Unfortunately, yes. Here's a list VoIP Web sites you can dial into for more information on VoIP and its related security issues.
CRM February 2, 2003 Barton Goldenberg	Business in an Instant The six primary benefits of becoming a real-time enterprise
CRM February 2, 2003 Vicki Hamilton	Linking Data to Build Sales The vice president of shared services and IT operations for The Weather Channel explains how the service firm brought its sales force under one CRM umbrella.
CRM February 2, 2003 Martin Schneider	The Real (Time) Deal Though many hold different opinions on just where real-time CRM business is going, all agree on one thing: The real-time enterprise is not a passing fad, but here to stay.
CRM February 2, 2003 Jason Flynn	Hype-Free CRM Success The Blueprint for CRM Success, a new study, tries to cut through the smoke and mirrors to get to the truth of what it takes to implement an effective and profitable CRM solution.
CRM February 2003 David Myron	The Hosts With the Most Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises.
CRM February 2003 Ginger Conlon	Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results.
CRM February 2003 Lisa Picarille	The ABCs of Global CRM CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines.
CRM February 2003 Jason Compton	A Little Technology Goes a Long Way New tools enhance call center agent productivity.
CRM February 2003 Paul Greenberg	Making CRM Whole-Brained Metrics and ROI will not materialize unless CRM incorporates major cultural change as an element of success.
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