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CRM
April 1, 2008 |
The Pulse How Does Your Company Handle its CRM Solution?   |
CRM
April 2008 |
The 2008 CRM Service Awards: Table of Contents and Introduction The leaders, the winners, and the honorees - the best of the CRM service industry over the last 12 months. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Rising Stars -- Spoken Communications Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Elite -- BOK Mortgage Varolii Corp.'s software helps BOK Mortgage reduce the number of delinquent accounts. |
CRM
April 2008
Jessica Sebor |
The 2008 CRM Service Awards: Elite -- International Cruise & Excursions International Cruise & Excursions sails into workforce management with Aspect Software. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Elite -- iRobot Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match. |
CRM
April 2008
Marshall Lager |
The 2008 CRM Service Awards: Elite -- JPMorgan Chase Card Services JPMorgan Chase Card Services has Enkata to thank for a unification of agent metrics. |
CRM
April 2008
Marshall Lager |
The 2008 CRM Service Awards: Contact Center Infrastructure Replacing computer-telephony integration, this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Interactive Voice Response IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Web Self-Service While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin. |
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