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CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Web Interaction Management A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.   |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Workforce Optimization Suite Consolidation is all the rage in workforce optimization; Verint Systems takes the "optimal" spot. |
CRM
April 2008
Marshall Lager |
The 2008 CRM Service Awards: Contact Center Search In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer. |
Inc.
April 2008
Elaine Appleton Grant |
Ready to Call It Quits Dealing with telecom contracts. |
Bank Systems & Technology
March 27, 2008
Lisa Valentine |
The Bank of San Antonio Offers Big-Bank Services With a Small-Bank Touch By relying heavily on outsourcing IT and partnering with technology providers, The Bank of San Antonio offers big bank products and services in a community banking environment. |
Bank Systems & Technology
March 27, 2008
Deena M. Amato-McCoy |
Interactive Financial Exchange Forum Creates Messaging Standards The IFX Forum strives for financial messaging harmonization. |
Bank Systems & Technology
March 27, 2008
Cory Levine |
Compliance Costs Continue to Rise Compliance costs are eating up more and more of firms' net income. |
Bank Systems & Technology
March 27, 2008
Nancy Feig |
Neverfail's Continuous Availablity Software Offers Equitable Bank Seamless Disaster Recovery Equitable Bank ensures continuous availability of critical apps with Neverfail cloning solution. |
Bank Systems & Technology
March 27, 2008
Judy Ward |
Sovereign Bank Hopes Customers Get Stuck on Online Bill Pay Sovereign launched an e-mail campaign to draw current online banking customers into the BillPay program. |
Bank Systems & Technology
March 27, 2008
Lisa Valentine |
FSTC Eyes Records Management The Financial Services Technology Consortium (FSTC) has embarked on a records management initiative to help financial institutions manage electronic data. |
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