Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM January 1, 2008 David Myron	'Your Call Automation Sucks' What one company learned after overhauling its interactive voice response system can provide useful lessons as you adopt Web 2.0, CRM 2.0, and social networking strategies.
CRM January 1, 2008 Jessica Tsai	Market Focus: Manufacturing -- Customers, Meet Your Makers Thanks to increased adoption of CRM, manufacturing is putting things together.
Global Services January 1, 2008 Todd Lefkowitz	Answering Services Call Regardless of the IT infrastructure outsourcing option a customer organization chooses, one of the most important elements in the partnership is the communication on managing risk, optimally using technology and enhancing efficiency.
Global Services January 1, 2008 Deborah Kops	Higher Standards Companies often expect that moving to an outsourcing or offshoring model results in the services equivalent of scaling tall buildings in a single leap. Are these expectations reasonable?
Global Services January 1, 2008 Deepak Batheja	Real Time Infrastructure From specialist to pervasive; from obscurity to the limelight; from commodity to value. IT is a huge success story. Yet, the price of success is the increasing dependence on technology, rising expectations and, for many, disillusionment.
Global Services January 1, 2008 Verma & Vashistha	The Future of M&As The next few years will witness an increase in the volume and aggregate value of M&As in the global IT and BPO service provider landscape. These deals will reflect providers' strategies to broad-base their presence across Europe and the Asia-Pacific regions.
CRM January 2008 Ryan Joe	Listen Up! Just because your customers are calling in to an automated response line doesn't mean your script is automatically going to work. Designing a truly interactive conversation is anything but simple.
Global Services December 31, 2007 Imrana Khan	IT in Publishing With the world of offshore services flourishing, outsourcing of IT-related services is being well accepted by the once-shy publishing industry.
Global Services December 28, 2007 Adyasha Sinha	EMEA: Hotspot for 2008 With Continental Europe expected to spend 60% more on offshoring in '08 than last year, a recent report identifies 13 hot locations in the EMEA region suitable for outsourcing.
CFO January 1, 2008 Kate Plourd	Virtuality Check Dealmakers are increasingly using secure Websites to share confidential data.
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