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New Architect
December 2002
Amit Asaravala |
How Can I Help You? Sprint's Claire is a representative who never sleeps. According to representatives at Sprint PCS, the Kansas City, Missouri-based company has been able to resolve 10 percent more customer service calls since Claire took over. So who is this Wonder Woman? She's a software program.   |
CIO
November 1, 2002
Rod Hamilton |
How to Solve the Headcount Problem Staying flexible with job descriptions is one way to get around headcount restrictions. The CIO of Hygeia tells us how. |
Registered Rep.
November 6, 2002
David A. Gaffen |
Dalbar Sets Up Product Rating Service Want to know how valuable that contact management software is, or how useful that sales guru really can be? Dalbar aims to find out. |
CIO
November 1, 2002
Michael Schrage |
Pilot Pathology If you can't easily scale a pilot technology, don't bother installing it in the first place. |
CIO
November 1, 2002
Christopher Milliken |
A CRM Success Story The CEO of Boise Office Solutions suggests that giving customers greater economic value might just lead to a better ending. |
CIO
November 1, 2002
Alice Dragoon |
Eight Strategies for Coaching Divisional CIOs How one corporate CIO persuades rather than commands. |
CIO
November 1, 2002
Susan H. Cramm |
The Business Knows Best You can never be smarter than your internal customers. |
CIO
November 1, 2002
Susan Cramm |
Q&A - "The Business Knows Best" How do you handle changes in technology where the users may not be as aware as the IS group?... IT needs to retain the authority necessary to ensure that IT is done right... etc. |
CIO
November 1, 2002
Christopher Lindquist |
Token of Ownership Keeping privileged information on corporate laptops away from prying eyes may have just gotten easier. |
CFO
November 1, 2002
Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
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