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PC World
December 2000
Anne Kandra |
Consumer Watch: Help Without the Hold Music Will Web-based tech support live up to the industry's breathless assurances? Initial signs look promising. But customers are so fed up with being on hold, almost anything would be an improvement...   |
Inc.
November 1, 2000
Sarah Fister Gale |
Lining Up Telecom Online New Web sites offer to ease shoppers' search for telephone and related services. Ten CEOs check out six popular sites... |
CIO
November 1, 2000
Lauren Gibbons Paul |
Good Stuff Cheap Tempted to buy an e-commerce engine from a dead dotcom? Unless you also acquire the people behind the platform, the technology by itself will be worthless... |
CIO
November 1, 2000
Heather Harreld |
Pick-Up Artists At Enterprise Rent-A-Car, customer service goes well beyond the company's We'll pick you up tag line. And IT plays an important role in helping employees focus on customers... |
CIO
November 1, 2000
Ben Worthen |
The Greatest Project on Earth The Census Bureau used novel IT methods to defy the doomsayers and come in on time... |
CIO
November 1, 2000
Stewart Deck |
This Goes on Your Permanent Record Any business can learn from what these school districts are doing with data warehousing... |
CIO
November 1, 2000
Tracy Mayor |
Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself... |
CIO
November 1, 2000
Tom Davenport |
The Last Big Thing The hype behind knowledge management may be quieting, but its long-term value is something to shout about... |
CIO
November 1, 2000 |
With Liberty and E-Gov for All Find the answers to your questions about putting city services and information online... |
CIO
November 1, 2000
Matt Villano |
Don Willis Former CIO Don Willis founded Newport Beach, Calif.-based e-services boutique IPNet Solutions in 1996. Willis talks about the transition from CIO to CEO... |
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