Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM October 1, 2007 Colin Beasty	Tech Solution: Workforce Management Solutions Business problem: Managers cannot staff and manage their contact centers effectively. Workforce optimization solutions, which are simplifying those complex tasks while providing insightful performance management and learning capabilities.
CRM October 1, 2007 Tom Kiernan	AMN Scores Big in the Playoffs The sports advertising agency turns to SageCRM to coordinate its sales efforts with customers and advertisers.
CRM October 1, 2007	The Pulse: Does Your Company Rely on Smartphones? The results of a reader poll about company smartphone use.
CRM October 2007 Colin Beasty	The Chain Gang Your CRM is only as good as your ability to deliver to your customers. So why not merge supply chain management data with CRM to gain a holistic view? It's not that simple.
CRM October 2007 Jim Dickie	Analyzing the Sales Process We often find that CRM systems give sales managers numbers when what they really want is insight. Is CRM finally ready to demystify sales management?
PC Magazine September 26, 2007 John R. Quain	2007 Small Business Awards: The Winners In our second annual awards, we discover ten innovators using tech in smart ways to run their businesses.
Bank Technology News October 2007 Glen Fest	Phishing: McPhishers: Criminals Evolve Wholesaling Models Even as banks settle into two-factor authentication and their fraud- fighting tools gain some moxy, phishers across the globe are still having phun, phun, phun.
Bank Technology News October 2007 Michael Dumiak	Staying Secure Outside A Bank's 'Green Zone' John Meakin, Standard Chartered's chief information security officer, is charged with tight security, and as a board member of technology think tank Jericho Forum, is a leading proponent of "de-perimeterizing" networks.
Bank Technology News October 2007 Glen Fest	Authentication: Can You Protect Me Now? Banks have critical decisions to make regarding mobile's unique vulnerabilities, and there's been little consensus on the right security play for multi-factor authentication.
Bank Technology News October 2007 Glen Fest	ATM Fraud: Tools Make Use of Six (Or More) Degrees Monitoring abnormal device and transaction behavior is gaining bank and retailer interest.
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