Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 5741-5750 Newer>

CRM September 2007	The 2007 Market Awards: Business Intelligence As the market for business intelligence matures and users become more sophisticated, more companies are buying into BI.
CRM September 2007	The 2007 Market Awards: Data Quality Data quality applications are making a major transition: from departmentalized point solutions to enterprisewide tools.
CRM September 2007	The 2007 Market Awards: Consultancies Demand for CRM professional services remains strong - and steadily increasing.
CRM September 1, 2007 Denis Pombriant	Back to the Drawing Board The real problem with contact centers runs deeper than you might think.
CRM September 1, 2007 Marshall Lager	Software, On and Off A growing segment of on-demand providers is boasting of offline functionality. Is this an admission of failure, or a stopgap on the way to perpetual access?
CRM September 1, 2007 Coreen Bailor	Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
CRM September 1, 2007 Jessica Tsai	Market Focus: Education -- Learning the Recruitment Ropes Business tactics are helping higher education institutions tackle imminent challenges in recruitment and retention.
CRM September 2007	The 2007 CRM Market Awards: Table of Contents and Introduction The leaders, the winners, and the honorees - the best of the CRM industry over the last 12 months.
CRM September 2007 Ian Jacobs	Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel.
Global Services August 30, 2007 Adyasha Sinha	Offshoring to Cairo Egypt is targeting a $1.1 billion growth in the outsourcing industry by 2010. And it is depending on Cairo to help it get there. Serving as the country's main hub of IT and BPO services, Cairo is also home to companies like Alcatel, Ericsson, Microsoft and Vodafone.
<Older 5741-5750 Newer> Return to current articles.