Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM August 2007	The Voices of Reason Now enterprises can use technology to help employees search voicemails or recorded calls for key words and phrases, and, in the end, to decode important customer concerns.
CRM August 2007 Barton Goldenberg	The Rise of the Digital Client Catering to this new breed of always-on customer will require a new approach to CRM.
Investment Advisor August 2007 Marlene Y. Satter	Inside Job While you make every effort to secure your files, both paper and electronic, what happens if someone in your financial advisory office decides to steal that information? Try data base insurance.
InternetNews July 31, 2007 Sean Michael Kerner	Surprise! Web Vulnerabilities on The Rise Security analysis vendor Cenzic today issued its second-quarter Application Security Trends report claiming that, once again, vulnerabilities are on the rise.
InternetNews July 31, 2007 Sean Michael Kerner	Mozilla Updates Firefox Ahead Of Black Hat Mozilla has patched a pair of security vulnerabilities in its Firefox Web browser just in time for its release of security tools at the Black Hat security conference in Las Vegas this week.
InternetNews July 31, 2007 Sean Michael Kerner	NAC Under Attack At Black Hat (Again) Think Network Access Control has gotten any safer since last year? Prepare to be surprised.
InternetNews July 30, 2007 Andy Patrizio	From Russia With Larceny Latest malware kit can integrate itself into your browser to mimic your online banking site, and you'd never notice the change.
Global Services July 30, 2007	Outsourcing in a Vacuum The 1990s created a legacy of billions of dollars worth of outsourcing contracts that are now approaching renewal. How can organizations take re-sourcing or in-sourcing decisions when a large part of knowledge resides with the existing provider?
Global Services July 30, 2007 Amrita Singh	Re-engineered Globally As outsourcing moves up several notches from writing code and answering calls, companies such as Boeing, Rolls Royce, Smiths Aerospace and General Motors are betting on getting their engineering components designed abroad.
Global Services July 30, 2007 Rinku Tyagi	Small is Big: Working with Boutique Providers Customers looking to outsource IT services often overlook the small and mid-sized providers, fearing that they would have to compromise on quality. Quite the contrary is true.
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