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CRM
June 1, 2007
Colin Beasty |
Business Problem: Valuable customer data is scattered throughout disparate data sources. Tech solution: Extract, transform, and load tools. Group 1 Software Data Flow Data Integration Solution... Informatica PowerCenter 8... Oracle Warehouse Builder Enterprise ETL...   |
CRM
June 1, 2007
Coreen Bailor |
Cleaned-Up Visibility With Cincom Systems' Synchrony, a multichannel contact center and unified agent desktop solution, productivity improved with benchmarks for customer service for the City of Tampa's Solid Waste Department. |
CRM
June 1, 2007
Coreen Bailor |
Know All, See All Salesforce.com helps a company specializing in energy and security management services connect the field to the office. |
CRM
June 1, 2007
Jessica Sebor |
Content Management Is for Lovers (and Clydesdales) Through using CrownPeak C MS, Virginia.gov has increased Web site visitation by over 50%, saved an estimated 820 resource hours, and compiled successfully with all government Web standards. |
CRM
June 1, 2007
Colin Beasty |
Secret of My Success: CPM's Golden Opportunity A financial services firm turns to Hyperion to consolidate and analyze data from across the globe. |
CRM
June 1, 2007
Colin Beasty |
SAP Loses Visionary Agassi Over CEO Rift Shai Agassi's resignation from SAP triggered a major realignment of the SAP executive board and has left industry pundits and customers alike wondering how the exit of the whiz kid will influence SAP's product strategy and road map. |
CRM
June 1, 2007 |
The Pulse: Does Your Company Use or is it Planning to Use Speech Analytics? A chart depicting the results of this reader poll: We currently use speech analytics: 56%... We are planning to implement speech analytics in 2007: 1%... etc. |
InternetNews
June 1, 2007
Roy Mark |
ChoicePoint Settles With 44 States in Data Losses Data broker ChoicePoint agrees to pay $500,000 and to strengthen data protection measures. |
CRM
June 2007
Colin Beasty |
Dirty Little Data Secrets CRM's real truth requires enterprises to clean up -- reorganize -- customer information with data integration solutions, Web-services technology that integrates data applications. |
CRM
June 2007
Jean Thilmany |
Custom Fits Whether off the shelf, on demand, or built in-house with open source software, companies will need to customize their SFA systems. |
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