Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM May 1, 2007 Jessica Sebor	Gaining Altitude JetBlue implements a Web self-service solution to power customers to field their own questions and let agents focus on the human touch.
CRM May 1, 2007 Colin Beasty	Secret of My Success: A New Lease on CRM The Philadelphia Housing Authority turns to Oracle PeopleSoft for an enterprise-wide implementation to integrate CRM with finance and HR.
CRM May 1, 2007 Jessica Sebor	Market Focus: Government: Citizen Satisfaction The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs.
CRM May 1, 2007 Colin Beasty	Required Reading: Analytics: A Winning New Way In Competing on Analytics: The New Science of Winning, Thomas Davenport and Jeanne Harris argue that companies need analytics to make better decisions and extract maximum value from their business processes.
CRM May 2007 Jessica Sebor	Too Much Pork for Just One Fork Shiny, clean data and solid lead qualification will help satisfy all by closing the nutritional sales-and-marketing info loop.
CRM May 2007 Coreen Bailor	Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts.
CRM May 2007 Colin Beasty	The Big Picture How to connect the dots to reveal a complete image of new corporate performance management software solutions.
CRM May 2007 Barton Goldenberg	A CRM Initiative's Bermuda Triangle Two best practice suggestions for preventing -- permanently -- CRM user-adoption disappearance.
InternetNews April 30, 2007 Clint Boulton	Dueling Business Process Management Vendors Up Ante Progress and Ultimus roll out new software products to help IT Administrators grapple with service orchestration.
Bank Technology News April 2007 Rebecca Sausner	The New Red Menace Russian and eastern European hackers get all the glory these days, but their efforts to disrupt American financial services are a nuisance when compared to the nation-state threat that China's cyber army, and its rogue hackers, may pose.
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