Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 5261-5270 Newer>

Bank Technology News March 2007 John Adams	Offline Fraud Continues to Flourish in an Online World Web fraud gets the headlines, but offline fraud accounts for a high percentage -- almost 70% -- of operating losses. It's a problem that IT pros ignore at their peril.
Bank Technology News March 2007 Michael Sisk	Consumer Security: Trust Isn't Just a Token Concern A survey shows unexpected consumer willingness to try new Web security measures. For banks, it's not just about making them feel safe - it's about driving business forward.
Bank Technology News March 2007 Glen Fest	Image Exchange: Imaging: Are Happy Days Here at Last? Image-cleared checks have exceeded substitute items, and are expected to surpass paper-check volume by the end of the year.
CFO April 1, 2007 John Edwards	A Sense of Validation Hosted applications -- also known as software as a service (SaaS) -- are uniquely suited for businesses in highly regulated sectors because many Web-hosted applications and processes have already been vetted by regulators.
CRM April 1, 2007 Colin Beasty	Business Problem: CSRs Are Inundated with Routine Customer Inquiries, Which Increases Wait Time and Reduces Agent Effectiveness. Tech Solution: Speech-enabled IVRs. Aspect Customer Self-Service... Cisco Unified Customer Voice Portal... VoiceObjects 6...
CRM April 1, 2007 Collins et al.	Satisfying a Double Standard How to capture the real self-service opportunity. Satisfying the double standard of attempting to drive customers to lower cost channels while improving the experience is the key to success.
CRM April 1, 2007 Coreen Bailor	Winnowing Customer Care Woes Craft applications with touch-tone and speech-enabled IVRs based on customer needs.
CRM April 2007 Bailor et al.	The 2007 Service Elite Here are five companies that realized eye-catching returns on their contact center services and technology investments: Juniper Networks, Web-Support Services... Taylor Corporation, Workforce Optimization... etc.
BusinessWeek April 9, 2007 Jack Ewing	Desperately Seeking Bulgarian Programmers As big IT companies flood Bulgaria, skilled workers are getting harder to find.
InternetNews March 29, 2007 Andy Patrizio	New Windows Flaw Targets Animated Cursors A new exploit is fairly serious, as no Windows platform, including Vista, is immune.
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