Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 5191-5200 Newer>

CIO March 1, 2007 John Edwards	SaaS Appeal Where does software as a service most help midsize enterprises today? Think key business functions like accounting and CRM. For CIOs with lean staffs, the advantages of SaaS add up.
CRM March 1, 2007 Denis Pombriant	Community Activism Too many industry pros are throwing around customer experience as lingo these days without backing it up by offering process solutions.
CRM March 1, 2007 Colin Beasty	Business Problem: A company can't determine which Web-site factors either drive conversion rates or detract from a customer's experience. Tech Solution: multivariable testing tools. Kefta Dynamic Targeting... Memetrics xOs Enterprise... Optimost Enterprise Solution...
CRM March 1, 2007 Woody Driggs	Architectural CRM Keeping pace with changing customer needs is critical in this competitive growth economy to establish unique market positions, but how much is enough? Drawing a customer treatment blueprint will help businesses build their front and back strategies.
CRM March 1, 2007 Colin Beasty	Taking Out the Trash Onyx North America can now go beyond cleaning records to building more complete information from customer data with DataFlux's dfPower Studio.
CRM March 1, 2007 Coreen Bailor	System of an Up As a result of launching InfoStreet's StreetSmart solution, the nonprofit agency Relief International can focus less on IT and more on saving lives.
CRM March 1, 2007 Colin Beasty	Secret of My Success: Peace, Love, and Unity Server management solutions provider DirectNet turns to Green Beacon to reduce the sales force's resistance to working together.
CRM March 2007 Coreen Bailor	Intensive Care Learn these workforce management lessons to breed the best contact center forecasting, scheduling, and managing efforts.
CRM March 2007 Colin Beasty	The Enlightened Enterprise As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance.
CRM March 2007 Ian Jacobs	Gethuman? Get Real. Arising from consumers' growing hostility toward interactive voice response systems, this new project's standard could work to deepen, not reduce, consumer dissatisfaction.
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