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CIO February 1, 2007 Michael Fitzgerald |
All Charged Up MasterCard gets a payoff through a flexible approach to IT-enabled product development.  |
CIO February 1, 2007 Stephanie Overby |
Secrets of Offshoring Success Even as offshore outsourcing has matured, best practices have been few. Now two top academics reveal the principles that should guide CIOs.  |
CIO February 1, 2007 Thomas Wailgum |
How to Take Your Warehouse Wireless Dorfman Pacific needed to grow, so it needed to get rid of the paper processes that held it back.  |
CIO February 1, 2007 Michael Fitzgerald |
Development In the Fast Lane Simulation software lets you speed up application development projects by using models. Early adopters have said goodbye to prototyping and gathering requirements on paper. And they're pretty happy about it.  |
CIO February 1, 2007 Margaret Locher |
Eastern Europe New Outsourcing Hot Spot A new study says Eastern Europe has the potential to be the next outsourcing hotspot.  |
CIO February 1, 2007 Meridith Levinson |
A CTO Stint Teaches Future CIOs Well Can a stint as a chief technology officer groom you for a future slot as a CIO? Yes, say executive recruiters.  |
CRM February 1, 2007 Chris Hens |
A Perfect Sales Team Paying for expensive sales training that doesn't easily integrate into your sales reps' daily lives is sort of like buying a Bowflex machine that comes in a box that is sealed shut with super glue. So how should you fix this problem to get more out of your sales training investment?  |
CRM February 1, 2007 Nick Discombe |
Get Reacquainted With Your Customers To get the most value from customer interactions and ultimately improve the customer experience, organizations must streamline the flow of information from the customer to the company.  |
CRM February 1, 2007 Walter Rolandi |
Decrease IVR Hang-Ups Want a more effective interactive voice response system? Here are a few rules that can help prevent customer loss.  |
CRM February 1, 2007 Evans et al. |
Keeping the Store Information-based marketing programs deliver real value without companies having to spend millions.  |
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