Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 4961-4970 Newer>

CRM January 1, 2007 Jim Blayney	Self-Help, Not Hindrance Here is how to immediately increase efficiency and user satisfaction by applying IT service management self-help technologies wisely.
CRM January 1, 2007 John Bostick	The Soul Searching That Comes with Sole-Sourcing It's popular to say that consolidating one's IT outsourcing activities with a single provider means having just one throat to choke. But who is really getting strangled in the long run? Multisourcing is a better choice.
CRM January 1, 2007 Eric Keough	Going Through Automated voice messaging helps B2C companies deepen customer relationships. It's like using your best agent with your most compelling message on every call.
CRM January 1, 2007 Kim Kobza	SaaS and Web 3.0 Traditional development is a high-risk, high-cost response to the demand for customer interaction inherent in Web 2.0. But there are important examples where SaaS is already making its mark in the emerging demand for enterprise social networks.
CRM January 1, 2007 Kate Leggett	The Informed Agent Customers are searching for a good service experience and will pay a premium to be assured of such service. Only when you have a receptive customer base can you be successful at marketing to them. Help drive customer loyalty with sophisticated knowledge retrieval methods.
CRM January 1, 2007 Pawan Verma	Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.
CRM January 1, 2007	Business Problem: The call center needs to strike a balance between call volumes and quality of service. Tech Solution: Quality monitoring tools. NICE Perform... Verint ULTRA IntelliQuality... Witness Systems Impact 360...
CRM January 1, 2007 Woody Driggs	A Customer Resolve Mandate There is no better time to re-tune marketing, sales, and service operations -- it may influence customer loyalties later in the year.
CRM January 1, 2007 Coreen Bailor	When Disaster Doesn't Strike Lagan Technologies helps Minneapolis launch a 311 system to provide information on municipal issues and nonemergency services.
CRM January 1, 2007 Marshall Lager	TUG Sellers Get a Helping Hand Landslide sales process automation enabled a delivery and tracking company to maintain a 75% close rate, cut one-third from its sales cycle, even while expanding into 14 new territories, and train new salespeople in three weeks, down from seven weeks.
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