Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM December 1, 2006 Marshall Lager	Allconnect: Making Convenience Convenient A brief but thorough evaluation process led the company to select HyperQuality, a call center monitoring company focused on quality assurance.
CRM December 1, 2006 Coreen Bailor	All Together Now: WFM Centralization UPC Nederland's unified approach to contact center agent scheduling with IEX TotalView leads to cost savings and upped customer satisfaction.
CRM December 1, 2006 Marshall Lager	Telus: How to Achieve ROI By putting its salespeople on Callidus TrueComp, Telus Communications reduced incentive overpayments by 60%, recovered 52,500 days of selling time, and cut incentive management administration costs by $560,000 annually.
CRM December 1, 2006 Jessica Sebor	Juiced Up Self-Help European energy provider ScottishPower tones its customer service with a new Web site that allows customers to more effectively help themselves.
CRM December 1, 2006 Colin Beasty	Secret of My Success: A CRM Manufacturing Makeover J&H Machine Tools decides it's time to renew its out-of-date CRM system.
CRM December 1, 2006 Marshall Lager	Going Full Auto With SFA Separate the wheat from the chaff by automating key sales processes for maximum return on sales force automation dollars.
InternetNews December 1, 2006 Ed Sutherland	Apple Patch Plugs AirPort Holes Apple Computer issued a security update targeting 31 flaws in its Mac OS X operating system, including a vulnerability that could open wireless users to attack.
InternetNews December 1, 2006 Clint Boulton	Fortifying Identity Products CA and HP upgrade their identity management software suites, offering new integration and support components.
CRM December 2006 Marshall Lager	The New World of Sophistication From mashups and analytics to melanges and intimacy, in the coming year CRM's evolving opposable thumbs will add dexterity to business processes.
Financial Advisor December 2006 Joel Bruckenstein	Getting Attention RegentAtlantic, with 30 employees managing more than $1.4 billion in assets for approximately 800 clients, has long been a leader in adapting new technologies and applying them to a financial practice.
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