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CRM
September 1, 2006
Petouhoff & Johnson |
How Much Is Your Customers' Trust Worth? With the profitability of data theft, there does not seem to be an end to the crime unless customer data protection becomes job number one. And while no company expects to have a data breach, the cost of preventing one may well be worth the price.   |
CRM
September 1, 2006
Phillip Britt |
The Compleat Traveler Active data warehousing trumps the traditional for Travelocity by supporting event-based decisions. By using NCR Teradata CRM, Travelocity has been able to reduce the time for complex queries from half a day to 30 minutes and increase customer booking rates by more than 800%. |
CRM
September 1, 2006
Colin Beasty |
A Killer Replacement: Oracle Pulls the Plug On IBM Oracle announced in June 2006 that it was replacing the Big Blue tech stack (which has supported Siebel Systems' Siebel OnDemand for three years) with -- surprise! -- its own. |
CRM
September 1, 2006
Coreen Bailor |
Market Focus: Financial Services--Stocking the Customer Experience Financial firms must struggle with compliance, fraud, and market saturation, while keeping improved customer experience top of mind. |
CRM
September 1, 2006 |
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. |
CRM
September 1, 2006
Jessica Sebor |
MySpace Cadets The growing popularity of the Web site has marketers looking to blast off into the new social networking frontier. Will they crash in security and clutter issues? |
InternetNews
September 1, 2006
Michael Hickins |
Gazing Down The Glass Pipeline More and more companies are using supply-chain management to gain competitive advantages in a global world. |
CRM
September 2006
Paul Korzeniowski |
High Performance Workforce optimization suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages. |
CRM
September 2006
Karen Bannan |
Hosted or Housed? The decision to implement one or the other CRM-solution model is a complicated one. Here is a rundown of significant financial aspects to consider. |
CRM
September 2006
Jim Dickie |
Invest in CRM Beyond Applications The right end-user systems training -- not more training -- paves the road to CRM success. |
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