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CFO
August 1, 2006
Helen Shaw |
Can You Keep a Secret? M&A can become a cat-and-mouse game as companies attempt to analyze (or safeguard) sensitive data.   |
CRM
August 1, 2006
David Myron |
The Response You Don't Want Many business professionals still need some convincing when it comes to using CRM technology. |
CRM
August 1, 2006
Colin Beasty |
Business Problem: Channel Managers Are Struggling to Exchange Customer Info with Their Partner Network Tech Solution: Partner relationship management tools. Usually accessed through a Web portal, PRM software takes costs out of the processes, improves the quality of information flow, and allows measurement and analysis of channel partnerships. |
CRM
August 1, 2006
Colin Beasty |
Selecting a Remote Relief Commercial real-estate firm Ryan Companies turned to Citrix Online's Web-based GoToAssist to help remotely resolve issues in the field. |
CRM
August 1, 2006
Marshall Lager |
Money Changes Everything By switching from a homebrew system to Callidus TrueComp, Wachovia saved $7.5 million annually by eliminating compensation errors, increased loan production 450%, raised customer satisfaction scores and improved Sarb-Ox compliance. |
CRM
August 1, 2006
Phillip Britt |
Conventional Wisdom By using Mighty Interactive's Dynamic Content E-Brochure, the Greater Phoenix Convention & Visitors Bureau has increased customer response rates from 16%-18% to 51%, grown its email address base by nearly 300%, and achieved a click conversion rate of 78.5%. |
CRM
August 1, 2006
Colin Beasty |
Secret of My Success: PRM Goes VARs(ity) A software manufacturer finds that Siebel functionality fits. |
CRM
August 1, 2006
Coreen Bailor |
On the Scene: G-Force 2006--Model Maturity Many organizations struggle to communicate with customers across channels and departments. Looking at metrics is essential to improving performance. Here are highlights of a contact center capability model. |
CRM
August 1, 2006
Colin Beasty |
Market Focus: The Public Sector--Eye on the State Local and national governments are turning to CRM to satisfy the citizen-as-consumer. |
CRM
August 1, 2006
Coreen Bailor |
On the Scene: SAPPHIRE '06: SAP Continues Its Enterprise SOA Push The enterprise software company underscores its on-demand CRM capabilities while continuing with its enterprise services architecture approach. |
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