Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM July 1, 2006 Colin Beasty	Secret of My Success: Pay Dirt A credit union looks to incentive management to help cut back on all the paper.
CRM July 1, 2006 Colin Beasty	The ABCs of SLAs Service-level agreements (SLAs) are like insurance policies: Hidden under all the paperwork are loopholes and regulations that nobody has the time to go through. But understanding SLAs is critical for customers thinking of doing business with an on-demand provider.
CRM July 1, 2006 Coreen Bailor	Microsoft Talks Pretty One Day The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps.
CRM July 1, 2006 Marshall Lager	Market Focus: Healthcare: CRM Says ''Ahhh...'' As healthcare providers turn to electronic records, CRM finds its way into the practice.
CRM July 1, 2006 Colin Beasty	Required Reading: To Lead, Know Where to Go An interview with Rob Goffee and Gareth Jones, authors of Why Should Anyone Want to Be Led by You? about how it relates to good CRM.
CRM July 2006 Marshall Lager	Wireless: Hot or Not? Slowness to act on the promise of mobile data, whether it's from IT or C-level executives, has contributed to the current retardation of advancement in the wireless world. Devices and platforms and applications abound -- here's what you need to pay attention to.
CRM July 2006 Colin Beasty	Practical Presto! Customer clarity is an analytical wand's wave away with new marketing automation apps.
CRM July 2006 Jim Dickie	Demystifying CRM Adoption Rates Sales, marketing, and support teams will have to consistently leverage technology if they are going to achieve the performance levels necessary to do their jobs. Ensuring that you cover these factors will take you a long way toward realizing the full promise that CRM holds.
InternetNews June 30, 2006 Michael Hickins	Study: VoIP Fuels Enterprise Equipment Spending A study released Thursday by the Telecommunications Industry Association shows that after lackluster years earlier this decade, 2004 and 2005 showed sharp increases in corporate spending on new communications tools.
InternetNews June 30, 2006 Roy Mark	FBI Recovers Stolen VA Laptop Veterans Administration Secretary James Nicholson said Thursday his agency's infamous stolen laptop containing the personal records of 26.5 million veterans has been recovered.
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