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Bank Technology News
May 2006
Holly Sraeel |
If Financial Crime is Rising, Then Security is Job #1 Furthered along by a loosely knit network of criminals, cybercrime is being waged by hackers and botmasters for profit in ways that are often not easily tracked by financial institutions, law enforcement authorities and governments.   |
Bank Technology News
May 2006
Glen Fest |
Medical Banking: Paper Processing Is No Rx For Payments Hospitals and insurers still don't have electronic remittance issues settled despite 10-year-old HIPAA standards. Seizing the market opportunity, banks are stepping into the void. |
CRM
May 1, 2006
David Myron |
A Singular Slip In the early days of cell phone adoption, wireless telecom providers positioned cell phones as a lifeline in the event of an emergency. Here is a bone-chilling story highlighting why both businesses and consumers must place more demands on vendors to deliver more reliable products. |
CRM
May 1, 2006
Marshall Lager |
Nextel Partners Reaches Out to Touch New Customers Integration with PAR3 Communications lets the telecom turn off the autodialer and has provided significant increases in customer return rate, collections, and service satisfaction. |
CRM
May 1, 2006
Colin Beasty |
Secret of My Success: Lights, Camera, Customers TV and film lighting company Altman Lighting keys Exact Software to help produce a better customer experience. |
CRM
May 1, 2006
Coreen Bailor |
Like a Circle in a Spiral Making your interactive voice response system as user friendly as possible will help increase customer loyalty and keep costs down. |
CRM
May 1, 2006
Colin Beasty |
Centering Operations on the Customer Although the contact center continues to be used in the strategic vocabulary of C-level executives, a new study also found that contact centers aren't doing a good job putting their plans into practice. |
CRM
May 1, 2006
Marshall Lager |
Market Focus: Systems Integrators: VARs Vary in Customer Care The hero of most CRM implementation stories is usually the integrator that recommends the best course of action, installs and customizes the applications, and trains personnel in their use. But many CRM integrators aren't practicing what they preach. |
CRM
May 1, 2006 |
The Pulse: What is your company's biggest security concern? A chart showing the results of this reader poll on IT security: Phishing... Spyware... Unattended Computers... Viruses... |
InternetNews
May 1, 2006
Clint Boulton |
To Change or Not to Change Control Management Mercury Interactive unleashes software that anticipates changes that threaten to harm businesses. |
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