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CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer...   |
CIO
May 1, 2002
Derek Slater |
Call Together Now There was one sign over Cingular's door, but the company had a melange of call centers cobbled together through years of mergers. Here's how Cingular went from 60 specialized call centers to 20 new multifunction centers... |
CIO
May 1, 2002
Stephanie Overby |
Building a Better Battleship The Naval Sea Systems Command finds the best approach to knowledge management is one step at a time... |
CIO
May 1, 2002
Jack Brennan |
Show Me the Value Your CEO is counting on you to make sure technology investments really pay off... |
CIO
May 1, 2002
Carol Hildebrand |
Integration U With systems integration issues consistently making CIOs' top 10 lists of Important Things to Do This Year, colleges are taking the hint and awarding specialized degrees in the field... |
CIO
May 1, 2002
Lafe Low |
What We're Buying When you look at the IT shopping lists of most companies, CRM technology is consistently at the top. In fact, CRM spending will outpace spending in other infrastructure technology categories such as content management and supply chain management... |
CIO
May 1, 2002
Fred Hapgood |
Universally Connected Thousands of "dumb devices" are coming to a network near you... |
Inc.
May 1, 2002
Anne Stuart |
Cost Cutting: The Money Pit Total telecom costs -- including charges for phones, cellular services, pagers, toll-free numbers, fax lines, and data communications -- often rank among a company's top five expenses. Telecom costs often spin out of control as businesses expand... |
CIO
April 15, 2002
Simone Kaplan |
Penny-Pinching All-Stars For CIOs at companies with historically small profit margins, a recession means little change. Read how they make every IT dollar count... |
CIO
April 15, 2002
Ben Worthen |
Taking Over the Chain Gang As IT becomes a primary driver of business strategy and profits, it makes sense to put the CIO in charge of your company's supply chain... |
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