Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM March 1, 2006	Secret of My Success: Getting More for the Money Here's how Citizens National Bank turned to a smaller CRM company for bigger results.
CRM March 1, 2006 Colin Beasty	Better Safe Than Sorry Backing up data today helps ensure recovery tomorrow. Many companies are relying on their on-demand vendors for that backup, but responsibility must go to both the vendor and the client company.
Bank Systems & Technology February 27, 2006 Peggy Bresnick Kendler	SOA and Grid The emergence of service-oriented architecture and grid computing offers banks the promise of a flexible, scalable IT infrastructure. But creating an open architecture doesn't come without challenges.
Bank Systems & Technology February 27, 2006 Larry Greenemeier	Banks Benefit as Authentication Providers Duke It Out As emerging security threats cause confidence in online services to wane, financial services firms are searching for ways to restore users' faith. Rival providers of online authentication technology are leveraging the opportunity to spread their technology across the globe.
Bank Systems & Technology February 27, 2006	Amex Signs Innovative Deal With Sun Sun Microsystems announced that American Express will use the vendor's enterprise middleware to develop portal applications and enhance identity management services. Of particular significance to the deal, Amex's licensing cost is pegged to its number of employees.
Bank Systems & Technology February 27, 2006 Ivan Schneider	Barclays Inks Support Deal With Getronics Getronics replaces EDS, which previously provided IT support to the bank... Clarification: In the article, Eight Banks Join SAP In Development of Service-Oriented Architecture...
Bank Systems & Technology February 27, 2006 Deena M. Amato-McCoy	Go Configure JPMorgan Chase plans to integrate its real-time application and server configuration solution, Clarity with its Web-based IBM Tivoli enterprise console by the first quarter of 2006.
InternetNews March 2, 2006 Sean Michael Kerner	Apple Patches Zero-Day Flaw Apple Security Update 2006-001 fixes the week old issue that US-CERT tagged with a Cyber Security Alert.
CRM March 1, 2006 Denis Pombriant	After Transactional Systems We're now in an era when paying attention to the customer is the best route to increasing margins and for that we need software that minds things other than the sales or service transaction. The next step in CRM is to incorporate customer feedback.
CRM March 1, 2006 Colin Beasty	Business Problem: A Company Has Little Insight Into Timely Customer or Employee Feedback Tech Solution: Web-Survey Systems -- These surveys can be used not only for customers, but also for employee feedback, training assessment, or anything that requires insight about a specific topic straight from the end user.
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