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CRM
March 1, 2006
Natalie Petouhoff |
The Scientific Reason for CRM Failure Part 1: Understanding resistance: The best thing leaders can do is approve the CRM budget and integrate a change management program into every step of the project. When change is managed properly, the reaction of employees is manageable.   |
CRM
March 1, 2006
Colin Beasty |
A Wireless Emergency MedicalDispatch's salespeople were struggling to access Salesforce.com using the Web browser on their handhelds. The company chose Sendia and its WorkSpace CRM wireless software that constantly checks for new information within Salesforce.com. |
CRM
March 1, 2006
Coreen Bailor |
A Solution That's a South Sea Breeze Unifying customer touch points with EchoSystem helps a hotel company specializing in the South Pacific tourism industry reduce costs and boost agent utilization. |
CRM
March 1, 2006
Alexandra DeFelice |
CRM 'At the Highest Level' A Christian bookstore uses marketing campaign management to improve customer relationships. |
CRM
March 1, 2006
Marshall Lager |
Compensation Problems? Please Hold for Callidus Sprint rings up experts to revamp its commission payment system. Switching to Callidus TrueComp enabled the company to complete 26 consecutive submissions successfully and on time. |
CRM
March 1, 2006
Coreen Bailor |
Striking Back with 311 New York's nonemergency and municipal service 311 phone number framework helped to keep citizens moving. |
CRM
March 1, 2006
Coreen Bailor |
NYC Rides With Telecommuting Employees work from home, maintaining a business-as-usual approach, as the 2005 transit strike halts the city's public transportation system. However, if companies believe a similar effort will sustain in the event of a more long-term crisis, they are wrong, according to a recent report |
CRM
March 1, 2006
Marshall Lager |
SaaS: Opening the Hatch(ery) Incubators are teaching on-premise vendors how to host. The best are full-service business hatcheries focused on taking care of the details so a vendor can focus on the software. |
CRM
March 1, 2006
Alexandra DeFelice |
Market Focus: Automotive: Driving Relationships By tracking after-the-sale customer issues, auto dealers can retain customers. |
InternetNews
March 1, 2006
Clint Boulton |
Oracle Answers IBM With New Search Software Oracle today unveiled Secure Enterprise Search 10g, a new standalone product designed to help enterprise customers find specific information without compromising corporate security. |
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