Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 3721-3730 Newer>

CIO January 1, 2006 Michael Schrage	Do You Believe in the Backlog Fairy? CIOs may think that backlogs are their biggest pain point. But the real cause of IT failure is mismanaged expectations.
CIO January 1, 2006 Becky Blalock	Playing Nice in the IT Sandbox Building a leadership team that trusts one another should be your first priority as the new boss. Here's how one CIO pulled it off.
CIO January 1, 2006 Abbie Lundberg	IT Fills in the White Space Talking about IT as something separate from the business understates IT's importance and perpetuates the myth that it's an oddball function.
CRM January 1, 2006 Marshall Lager	Signed, Sealed, Delivered A travel-tech services broker for travel agencies and e-commerce sites taps digital contract management for e-signatures.
CRM January 1, 2006	Secret of My Success: Hughes Network Systems Broadband satellite network provider Hughes turns to Perseus Development to take customer satisfaction surveys to the outer limits.
CRM January 1, 2006 Marshall Lager	MarketScope: Manufacturing: CRM's Next Makeover To the outsider, manufacturing seems like an impersonal business. But the industry stands to benefit heavily from advances in CRM technology and techniques, and analytics will be the mark of success.
CRM January 1, 2006	The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums.
CRM January 2006 Coreen Bailor	Surefire Hires Organizations jeopardize their ability to best serve customers if they don't have selection, retention, and development strategies for contact center agents. Here, industry insiders offer nine tips to help minimize risk.
CRM January 2006 Barton Goldenberg	CRM: The Past and the Future Born of contact management applications 25 years ago, enterprise software systems have come a long way.
PC Magazine December 21, 2005 Ryan Naraine	The Lookout: Macromedia Patches Flaw The vulnerability is rated "critical" and was flagged in Flash Player 7.0.19.0 and earlier versions.
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