Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 3651-3660 Newer>

Bank Technology News December 2005 Lee Conrad	Service-oriented Architecture: First Tennessee Makes A Service Play First Tennessee is among the banks that are using integration and simplification of various core systems to achieve improved relationships and customer service capabilities.
Bank Technology News December 2005 John Adams	Storage: Saving Time, Money And More Data SCE Federal Credit Union has implemented an Internet protocol storage area network to store member information and obviate risks associated with its tech-heavy strategy.
CRM December 1, 2005 Paul Stockford	A Word Is Worth a Thousand Pictures Mine the rich source of customer information that lies buried in recorded calls. The real value of speech analytics lies not in finding information useful to the contact center, but in finding information of value to the entire enterprise.
CRM December 1, 2005 Denis Pombriant	Goodbye ROI It's time to alter how we think about financial rewards from technology investments -- not all rewards are tangible.
CRM December 1, 2005 Coreen Bailor	CSAA Steers Its Performance Management To ease supervisors' time-intensive data-collection method, the California State Automobile Association created an in-house tool.
CRM December 1, 2005 Marshall Lager	From Sight to Insight A vision-correction practice integrates GoldMine into its Web site and customer portal for sharp results including growth nearly three times the industry average.
CRM December 1, 2005 Coreen Bailor	Self-Service Gets Graphic A reworked support blueprint leads to a near perfect self-service rate for designer and manufacturer of 3D graphics and digital-media silicon solutions ATI Technologies.
CRM December 1, 2005 Colin Beasty	A 75 Million Name Mess A large publishing company turned to data cleansing to power up its enormous customer database.
CRM December 1, 2005 Colin Beasty	Building by Bits Unblocks ROI Gathering far-flung customer information solidifies a development model and has laid the framework for some significant ROI.
CRM December 1, 2005 Coreen Bailor	Consultants Are Standing By Siebel and Oracle consultancy partners try to relieve customer headaches. Some partners are concentrating on educating customers and helping to ease the anticipated transition through the acquisition.
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