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CRM
September 1, 2005
Marshall Lager |
A Prescription for Ricohvery At Ricoh Business Systems, office automation meets SFA (sales force automation) with ACT! and WiredContact. The result was a transformation of Ricoh's business processes by reducing wasted time.   |
CRM
September 1, 2005
Alexandra DeFelice |
An Employee Scorecard Boosts Productivity Canada's second largest telecommunications provider, Telus, rings in more work with 25% fewer people by monitoring individual performance with Information Builders' iWay product suite and its WebFOCUS tools. |
CRM
September 1, 2005
Coreen Bailor |
Accommodating Customers With Automated Agents Wyndham International selects Voxify Automated Agents to provide callers with a consistent customer experience. |
CRM
September 1, 2005
Phillip Britt |
Is It Done Yet? eSuds eliminates the guesswork around college washing machines' availability. The eSuds system includes a point-of-sale payment device that doubles as a monitoring system, eliminating the cost of a second device. |
CRM
September 1, 2005
Alexandra DeFelice |
Lawyers Learn to Share BranchIT helps a global firm leverage its relationships to better serve clients. |
CRM
September 1, 2005
Coreen Bailor |
Email Response Times Lag Still Many organizations are failing to capitalize on email, allowing sluggish response times to customer inquiries. This runs the risk of tarnishing customer relationships. Companies are nowhere near responding to the channel like they should. |
CRM
September 1, 2005
Colin Beasty |
Surveys: A Dying Breed? Enterprise feedback management (EFM) solutions are replacing the old-school method of customer feedback. |
CRM
September 1, 2005
Marshall Lager |
Blogs Can Boost Sales Now blogs, along with chat rooms and instant messaging, are changing the way organizations function internally, and sales teams are using them to their advantage by broadening and speeding the flow of ideas and information among agents. |
InternetNews
September 1, 2005
Jim Wagner |
IBM Banks on Deal with Dutch IBM scored a big victory for its IT outsourcing division with a five-year, $1.87 billion contract with ABN AMRO. |
CRM
September 2005
Eric Krell |
CRM's 7 Deadly Warning Bells We return to the site of the Kentucky Derby's parent company to examine the seven CRM warning bells and to flesh out year-one lessons that will help other CRM project managers improve their odds of success. |
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