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CRM September 2005 Karen Bannan |
12 Tips for Generating Rich Data Business intelligence (BI) applications have come a long way over the past 10 years. Here, a guide to uncovering the bounty buried in your data warehouse.  |
CRM September 2005 Phillip Britt |
CRM Gets the Call Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.  |
IEEE Spectrum September 2005 Robert N. Charette |
Why Software Fails We waste billions of dollars each year on entirely preventable software mistakes.  |
PC Magazine August 31, 2005 Jeff Duntemann |
Inside the Virtual Machine New CPU architectures should make it easy to run "guest" OSs safely and seamlessly under your main OS.  |
PC Magazine August 31, 2005 Larry Seltzer |
Big Threat from Little Devices Unlike network use, local device access isn't logged, making it easy for individuals to walk out the door with sensitive information.  |
CIO September 1, 2005 Ben Worthen |
ITIL Power Standardizing processes and procedures is not only necessary for a company's business side, but also the IT side. The IT Infrastructure Library is becoming the most popular process framework for running IT in America.  |
CIO September 1, 2005 Allan Holmes |
Cheap, Fast or Secure--Pick Two Four years after 9/11, the United States has a biometrics screening system for foreign visitors called US-Visit. The program came in on time and within budget, but proper programming procedures were not followed due to the tight deadline.  |
CIO September 1, 2005 Elana Varon |
Terms of Alignment By Web-enabling the systems that compute premiums and process claims, insurers can reduce costs, sell more policies and resolve claims more quickly. This trend has brought IT from the back room to the front office.  |
CIO September 1, 2005 Stephanie Overby |
Backsourcing Pain JPMorgan Chase's decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal.  |
CIO September 1, 2005 Cash & Pearlson |
Your New Market Mandate: Meet the Customer Why it's up to CIOs to ensure that their companies are focused on external customers -- one at a time.  |
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