Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 2961-2970 Newer>

CRM June 1, 2005 Colin Beasty	Virtual Contact Centers Need Some Fine-Tuning With recent product enhancements, such as VoIP Virtual Contact Center by Five9 and Siebel's announcement of Siebel On Demand 7 equipped with distribution capabilities for call center management, virtual contact centers are gaining momentum.
CRM June 1, 2005 Marshall Lager	Fear and Loathing in the Database A company's CRM system might make it vulnerable to hackers, but with risk comes opportunity.
CRM June 1, 2005 Coreen Bailor	SusCom Serves Up Centralization The cable entertainment and broadband services company uses Siemens to merge its nine contact centers.
CRM June 2005 Jim Dickie	A Little Help From Your Friends A new crop of CRM services firms help solve data-related frustrations.
Information Today June 2005 Phillip Britt	No Phishing Allowed Today, the biggest threats for companies and consumers are the new crimes with funny-looking names: phishing, pharming, and spim.
InternetNews May 31, 2005 Jim Wagner	Latest Espionage Case Underlines Threat One of the biggest cases of industrial espionage in Israel throws a spotlight on the shadowy world of corporate competition and how easy it is to fall victim to a Trojan horse attached to e-mail.
Managed Care May 2005 John Carroll	With More Enthusiasm Than Money, Brailer Pushes Nationwide EMR System David Brailer, MD, PhD, the nation's health information chief, wants the industry, not the government, to devise a system that provides interoperability.
CIO June 1, 2005 Stephanie Overby	Turning IT Doubters Into True Believers Too many business leaders have little faith in IT's ability to deliver value. To save themselves -- and their businesses -- CIOs must change that negative perception into a positive belief in IT as a strategic partner.
CIO June 1, 2005 Levinson & Pastore	Seeing Is Believing Three case studies demonstrate how service-level agreements, chargeback and the Balanced Scorecard help create transparency and better align IT with the business.
CIO June 1, 2005 Larry Selden	How To Avoid Merger Heartburn Before you go on an acquisition binge, you need to know who your target company's customers are and what they want. CIOs can play an important role.
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