Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 2841-2850 Newer>

CRM May 2, 2005 Jason Compton	CRM Brings Sanity to a Hectic Bank Sovereign Bank improved its operations with consistent service practices for customers and fellow employees.
CRM May 2, 2005 Coreen Bailor	Rewriting a Performance Management Formula Electric Insurance is operating more efficiently after revamping its labor intensive processes. The company used CentreVu Supervisor to manage its call volume, IEX's TotalView to manage its schedules, and NICE Universe for quality monitoring.
CRM May 2, 2005 Colin Beasty	First Franklin Lends a Hand With Customer Management The mortgage lender is improving employee management and customer databases to turn percentages into a huge ROI.
CFO May 1, 2005 John Goff	New Holes for Hackers Are businesses prepared for the digital demons about to be unleashed by smart phones and PDAs?
CRM May 2005 Jason Compton	CRM Is a Journey, Not a Destination Here are five companies that have worked for years to refine, realign, and improve their customer relationships, long after the project first went live.
CRM May 2005 Coreen Bailor	Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
CRM May 2005 Phillip Britt	Manufacturing Builds On Customer Relationships Manufacturers are discovering that to maximize their sales and profits they need to rely on CRM software as much as they do on the nuts and bolts of the manufacturing process.
InternetNews April 29, 2005 Michael Singer	Paul Kocher, President, Cryptography Research The man who designed SSL v3.0 talks about the latest security threats on the horizon and how cryptography can help solve them.
InternetNews April 29, 2005 Jim Wagner	Tivoli Gets a Handle on New Bugs IBM's network security manager is plugged into the security index for late-breaking bugs, viruses and vulnerabilities.
InternetNews April 28, 2005 Jim Wagner	IBM, Cisco Target Speech-Enabled Contact Centers Building on their long-standing relationship, IBM and Cisco will release a joint offering later this year around speech-enabled contact centers.
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