Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 2731-2740 Newer>

CRM April 1, 2005 Colin Beasty	My Flat In London The fashion forward boutique gains a unified view of its luxury-item customers by improving order management and sales.
CRM April 1, 2005 Coreen Bailor	Self-Service Satisfaction More customers are adopting Web self-service, but not all customers are satisfied.
CRM April 1, 2005 Phillip Britt	Revitalizing Your CRM Solution An industry analyst speaks out on breathing life back into sluggish customer relationship efforts.
InternetNews April 1, 2005 Jim Wagner	Code Exec Bugs Hit Windows Microsoft's mum on the Windows vulnerabilities since it still hasn't released a patch for them.
InternetNews April 1, 2005 Sean Michael Kerner	E-Mail Security on The Table Talk of appliances and mistrust for Microsoft dominate e-mail security discussion.
CRM April 2005	The 2005 CRM Service Awards: Introduction A preview of CRM Service Awards recognizing excellence in customer service.
CRM April 2005 Phillip Britt	The 2005 Service Elite Awards The 2005 Service Elite awards in customer service in the following categories: Knowledge-Base Tools, Agent-Facing Universal Desktop, Quality Monitoring, Workforce Management, Speech Solutions, and Outsourcing Services.
CRM April 2005 Jason Compton	The 2005 Service Excellence Award An aggressive integrator, Concerto Software orchestrates streamlined call center operations in 2005.
CRM April 2005 Bailor et al.	The 2005 CRM Service Leaders--Part I Awards winners for the most impressive providers of customer care architecture, technology, and services who have worked over the past year to improve their capabilities so that contact centers can go about their business more efficiently and effectively.
CRM April 2005 Coreen Bailoret al.	The 2005 CRM Service Leaders--Part II The editors recognize the top-three leaders in CTI, IVR, quality monitoring, Web self-service, workforce management and optimization, contact-center outsourcing services, and agent-facing universal desktop applications.
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