Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 2401-2410 Newer>

CFO January 1, 2005 Karen Bannan	Ernestine, Meet Julie Natural language speech recognition is markedly improving voice-activated self-service.
CRM December 20, 2004 Jason Compton	CRM With No Money Down Open source CRM vendors are trying to transform the industry.
CRM December 20, 2004 Airelle Emmett	Changing ''My'' Clients to ''Our'' Clients How do you get buy-in for CRM when your primary users guard their client information like a priceless treasure? As law firms increasingly move to adopt CRM, this dilemma is their greatest challenge.
CRM December 20, 2004 Ginger Conlon	CRM delivers for FedEx To keep the organization flat FedEx is using a three-pronged approach to service: precall intelligence; interaction history; and integration (e.g., customer information integrated with package tracking).
CRM December 20, 2004 Jason Compton	How to...Avoid CRM Upgrade and Replacement Mistakes in 5 Steps The worst thing is to take away an application salespeople are using and liking. Before committing to change, consider the following tips.
CRM December 20, 2004 Colin Beasty	Give Dealers a Virtual Rep As a result of upgrading its Web presence, Specialized Bicycles has seen positive changes, like attracting more than 750 dealers that use the system to order Specialized products.
CRM December 13, 2004 Eric Krell	The Race to Drive CRM Adoption Month 7: Churchill Downs' focus shifts to uniquely executing its overarching CRM initiative at each track.
CRM December 13, 2004	Aviall Services Uses CRM to Improve Collaboration--and Revenue An interview with Aviall Service's director of business systems development on why they chose CRM and how the process unfolded.
InternetNews December 30, 2004 Tim Gray	Trojan Threatens XP Flaw may leave Windows XP vulnerable to attack.
InternetNews December 29, 2004 Tim Gray	New Cabir Variants are Spreading Fast Code for virus that hits Symbian-based cell phones released.
<Older 2401-2410 Newer> Return to current articles.